Frequently Asked Questions
Everything you need to know about shopping with Ruti.
What are your standard shipping times?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the continental United States.
What is your return and exchange policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply visit our returns portal to generate a prepaid shipping label and initiate your refund or exchange.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, Google Pay, and interest-free installment options via Affirm.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
Do you offer international shipping?
Currently, Ruti ships to the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.
How do I ensure I am ordering the correct size?
Every product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for the most comfortable fit.